As the school year starts and winter begins, we prepare for flooding, snow, and ice. At Comcast we want to ensure we equip you with the most up-to-date information to keep you connected to what matters most. When a storm is forecast, we prep our techs’ vehicles with the right gear for the season, including portable generators, chainsaws, tire chains, cleats, flashlights, headlamps, and hand-warmers.
In Oregon/ SW Washington, service disruptions are often caused by fallen tree limbs, which take down power lines. Downed lines can be extremely dangerous, and when Comcast techs are alerted to live downed power lines, they are prohibited from starting repairs until the local power company gives them the OK that it’s safe to enter the affected area.
Working in close collaboration with our local utility partners, our techs work through the very worst weather conditions to ensure your service is repaired speedily so that you can ride out the storm in the comfort and safety of your own home, with internet access for your entertainment and work.
Get updates on outages, report service interruptions, and see when your service is expected to be restored.
View live TV, get weather updates, and download shows and movies beforehand to watch offline in case you lose power.
Xfinity Internet customers can access millions of Xfinity WiFi hotspots available nationwide.
Log on to your account at xfinity.com/myaccount or via the My Account app and make sure your contact information is up to date. Please provide us with your mobile number so we can send you text alerts before there is an outage and afterward when your services are restored.
Utility Easements are one of the most common types of easements for private property, which generally allow public utility companies access to the property for the purpose of installing, repairing and maintaining utility equipment. These include: overhead electric, telephone and television lines, underground electric, water, sewer, telephone, and cable lines. They exist because it’s significantly more efficient for utility companies to run lines in straight lines through neighborhoods rather than around individual parcels of land.
What Will Happen?
Protecting Our People
Helping Our Customers
In the event we are unable to reach you, we will still need to access the utility easement located in your backyard or sometimes even a neighbor’s to make necessary repairs to restore services for the neighborhood.