Helpful Tips & Safety Precautions to Prepare for Severe Weather
As the school year starts and winter begins, we prepare for flooding, snow, and ice. At Comcast we want to ensure we equip you with the most up-to-date information to keep you connected to what matters most. When a storm is forecast, we prep our techs’ vehicles with the right gear for the season, including portable generators, chainsaws, tire chains, cleats, flashlights, headlamps, and hand-warmers.
In Oregon/ SW Washington, service disruptions are often caused by fallen tree limbs, which take down power lines. Downed lines can be extremely dangerous, and when Comcast techs are alerted to live downed power lines, they are prohibited from starting repairs until the local power company gives them the OK that it’s safe to enter the affected area.
Working in close collaboration with our local utility partners, our techs work through the very worst weather conditions to ensure your service is repaired speedily so that you can ride out the storm in the comfort and safety of your own home, with internet access for your entertainment and work.
Take a look at this short video to see our storm preparation in action!
While we always hope we can avoid major storms, we recommend taking a few easy steps to help you stay connected, even in bad weather.
Xfinity My Account
Get updates on outages, report service interruptions, and see when your service is expected to be restored.
Xfinity Stream
View live TV, get weather updates, and download shows and movies beforehand to watch offline in case you lose power.
Xfinity WiFi Hotspots
Xfinity Internet customers can access millions of Xfinity WiFi hotspots available nationwide.
Additional Helpful Tips & Safety Precautions
Plug TV's, modems, and cable boxes into a surge protector to prevent damage.
Keep your phone dry & easily accessible.
Keep your phone battery charged.
You should always stay clear of downed power and cable lines in the interest of safety.
Make sure emergency phone numbers and emails are programmed in your phone.
Emergency management procedures dictate that electricity must be restored first and Comcast must receive clearance that it is safe for our crews to begin any restoration work. Should you experience a loss of service due to a power outage, local power must first be restored before Xfinity video, phone or internet services can begin working again.
If you have electricity but not Xfinity services, Comcast recommends that you restart or reset devices, including wireless gateways, modems, routers, and cable boxes.
In some cases, you may have power back but not your Xfinity services because commercial power has not been restored to our network in that area.
Be Prepared
Sign Up to Receive Text Alerts
Log on to your account at xfinity.com/myaccount or via the My Account app and make sure your contact information is up to date. Please provide us with your mobile number so we can send you text alerts before there is an outage and afterward when your services are restored.
Download or Login to Xfinity My Account or Comcast Business My Account
- Get updates on outages, report service interruptions and see when your service is expected to be restored. Double check that we have the right mobile number so we can contact you quickly with updates.
What are Utility Easements?
Utility Easements are one of the most common types of easements for private property, which generally allow public utility companies access to the property for the purpose of installing, repairing and maintaining utility equipment. These include: overhead electric, telephone and television lines, underground electric, water, sewer, telephone, and cable lines. They exist because it’s significantly more efficient for utility companies to run lines in straight lines through neighborhoods rather than around individual parcels of land.
What Will Happen?
Protecting Our People
Helping Our Customers
In the event we are unable to reach you, we will still need to access the utility easement located in your backyard or sometimes even a neighbor’s to make necessary repairs to restore services for the neighborhood.
