We are pleased to report that approximately 98% of our customers who experienced storm damage are now back online in Oregon and Southwest Washington, with more customers reconnected every minute. We aim to get the remainder of our customers back online by tomorrow as our technicians regain access to necessary parts of our network.
Less than 2% of our customers in the impacted areas are without internet and video service as we wait for commercial electricity that powers our network to be restored or utility companies to clear the site of damage. Once this happens, we can begin our remaining repairs – pending our technicians have safe access to damaged sites and poles.
Our operations and network technicians work tirelessly to reconnect all our customers and won’t stop until every customer is back up and running. We know service interruptions can be disruptive, and we will offer proactive credits to customers who have experienced a prolonged service interruption following power restoration.