Storm-Related Power Outages Impacting Comcast Service in Portland

12/26 9:45 a.m. Power outages are impacting some residents and businesses in the Portland area due to rain and wind affecting the region. Here’s what you can expect if you are experiencing a Comcast service interruption due to a power outage.

• Electricity must be fully operational for homes and businesses so that our network can deliver Xfinity and Comcast Business services. In some cases, power outages outside of your immediate area may be affecting our infrastructure and causing service disruption in your area, which could extend the service restoration timeline.
• During this type of event, emergency services and power restoration take priority. Our technicians need to wait for utility companies to clear debris, address damage and ensure a site’s safety before we can begin our restoration efforts. We begin work immediately upon giving approval to do so.  If your power has been restored but you still do not have Comcast services, please restart or reset devices, including wireless gateways, modems, routers, and cable boxes.
• Sometimes, you may have power restored but not your Comcast services.  This may mean that the electricity supply that powers our network has yet to be restored in other areas.

We understand that time without service can be frustrating, and we appreciate our customers’ patience. When such events happen, you can check for outages or fix common service issues at xfinity.com/status or the Xfinity App. Comcast Business customers may contact Service Status Center | Comcast Business.

Thank you for your understanding and patience as we work through this. We will continue to provide updates as new information becomes available.