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Travis Thetford, Comcast VP of Technical Operations Talks about R&R: Recovery and Restoration

1 week ago

Q: Of course, the numbers change hourly, but how would you summarize our restoration effort? A: We’re seeing about a 50% drop in customer outages every day, thanks to the tremendous efforts of our technicians out in the field, so I’d say we’re clearly making progress.  We’re following closely behind the electric utilities as they […]

Filed Under: Customer Experience
Tagged With: ice, outage, recovery, restoration, snow, storm

Service Restoration is Top Priority as Oregon/SW Washington Grapples with the Aftermath of Freezing Rain and Record-Breaking Snow

2 weeks ago

Comcast technicians in Oregon and SW Washington are working as quickly and safely as possible to restore your connection. “Salem looks like what you’d see after a tornado or hurricane.” That’s the blunt assessment from Travis Thetford, VP of Technical Operations for Comcast Oregon/SW Washington. The snowstorm mixed with freezing rain has resulted in tens […]

Filed Under: Customer Experience
Tagged With: corvallis, ice, outage, Portland, Salem, snow

Snow or Shine, We’re Working to Keep You Connected

3 weeks ago

With more than 600 technicians out in the field in Oregon/SW Washington on any given day – whatever the weather — Comcast is always working to provide reliable service to our customers.  But when Mother Nature frowns on us with a storm, whether its snow, wind, or ice, our techs are prepared to deal with […]

Filed Under: Customer Experience
Tagged With: service restoration, Storm preparation

Keeping Your Kids Safe on the Internet While Distance Learning

5 months ago

The following piece was originally featured in the October issue of PDX Parent Magazine So, your kids are all constructively and enthusiastically engaged in their schoolwork, sitting calmly in front of their computers, right? You’re confident they’re completing their assignments and not touring inappropriate – or even dangerous — websites, right? What? No? David Hardin […]

Filed Under: Customer Experience, Uncategorized
Tagged With: david hardin, distance learning, internet essentials, internet safety, XFi

Xfinity lanza una experiencia de noticias electorales interactiva, personalizada y bilingüe por X1 y Flex

6 months ago

A young student uses a computer to do schoolwork

Desde marzo, la audiencia de noticias en las plataformas de Xfinity ha aumentado en un 38% comparado con el mismo período del año pasado. Por tanto, Xfinity ha hecho aún más fácil para sus usuarios el acceso a información relacionada con las elecciones a través del menú virtual Election Central, disponible en X1 y Flex. […]

Filed Under: Customer Experience
Tagged With: flex, votar, X1, xfinity

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Customer Experience

Travis Thetford, Comcast VP of Technical Operations Talks about R&R: Recovery and Restoration

1 week ago

Q: Of course, the numbers change hourly, but how would you summarize our restoration effort? A: We’re seeing about a 50% drop in customer outages every day, … Read More...

Community Investment

The Comcast logo.

Comcast Plaza Dedicated at Portland Mercado

3 years ago

Just before Christmas, Comcast celebrated our strengthening partnership with the Portland Mercado, a community of more than 16 permanent businesses on SE Foster … Read More...

Comcast Business

Comcast Business Keeps Customers Connected During Wildfires

5 months ago

The Linn County Fairgrounds in Albany have become an emergency shelter for wildfire evacuees, and Comcast Business has stepped up to help the fairground keep … Read More...

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