January 20 Update — The recent storm caused severe destruction and power outages throughout Oregon and Southwest Washington, which resulted in a loss of services for Xfinity and Comcast Business customers. At this time, our crews are working closely with utility crews and first responders to safely gain access to the impacted areas.
If you have power restored but not Comcast services, we recommend that you restart or reset devices, including wireless gateways, modems, routers, and cable boxes. In some situations, you may have power back but not your Comcast Services because the electricity supply that powers our network has not been restored outside the immediate area.
In other severely impacted areas, repairs may take more time due to downed power lines and safety concerns that are still present. Once it is safe, our crews will work to repair the network infrastructure that was damaged so services can be quickly restored.
For more information, please our blog post “How to Keep Connected and Informed as Winter Storm Power Outages Continue to Impact Oregon and SW Washington,” available here: https://oregon.comcast.com/2024/01/14/keeping-oregon-connected-prepare-for-winter-storms-3/
We appreciate your patience in the restoration process and are committed to keeping you connected, no matter the weather. Stay safe, and as always, thank you for being an Xfinity or Comcast Business customer.